Anuba Technologies

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Terms of Service

Effective Date: 8/27/25

1. Agreement Overview

These Terms of Service (“Terms”) constitute a legal agreement between Anuba Technologies (“Anuba,” “we,” “us,” or “our”) and the business entity accessing our services (“Customer,” “you,” or “your”). By accessing our website, using our platform, or engaging our services, you agree to be bound by these Terms.

2. Service Description

2.1 Website and Marketing Services

Our website provides information about our technology solutions and includes:

  • Contact Forms: Demo requests, sales inquiries, and support submissions 

  • Gated Content: Whitepapers, case studies, technical documentation, and industry reports requiring registration 

  • Email Communications: Newsletters, product updates, industry insights, and marketing campaigns 

  • Educational Resources: Webinars, events, and technical learning materials 

     

2.2 Smart Drive-Thru Infrastructure

Anuba provides enterprise-grade technology solutions including:

  • Vehicle Recognition Systems: Real-time vehicle detection and classification using proprietary edge computing technology 

  • Predictive Analytics Platform: AI-powered insights for operational efficiency and customer experience optimization 

  • API-First Architecture: Seamless integration with existing QSR systems, POS platforms, and operational tools 

  • Real-Time Dashboards: Operational intelligence and performance monitoring interfaces 

2.3 Service Phases

Our platform delivers value through three progressive phases:

  • Phase 1 – Vehicle Recognition: Core infrastructure and vehicle detection capabilities 

  • Phase 2 – Enhanced Analytics: Advanced behavioral insights and traffic intelligence 

  • Phase 3 – Predictive Ordering: AI-powered order prediction and kitchen optimization 

     

3. Access and Account Terms

3.1 Business Use Only

Our services are designed exclusively for commercial Quick Service Restaurant operations and business users17. Individual consumer use is prohibited.

3.2 Account Registration

  • Accurate business information must be provided during registration 

  • Account credentials are confidential and must not be shared 

  • Customers are responsible for all activities under their accounts 

  • Immediate notification required for suspected unauthorized access 

     

3.3 Authorized Users

  • Account administrators may designate authorized users within their organization 

  • All users must comply with these Terms and applicable usage policies 

  • Customers remain liable for actions of their authorized users 

     

4. Acceptable Use Policy

4.1 Permitted Uses

Website and Content:

  • Accessing information about our technology solutions and services 

  • Submitting contact forms and demo requests for legitimate business purposes 

  • Downloading gated content for internal business use and evaluation 

  • Subscribing to newsletters and marketing communications 

  • Attending webinars and educational events 

     

Platform Services:

  • Operating vehicle recognition systems for legitimate business purposes 

  • Accessing analytics dashboards for operational decision-making 

  • Integrating APIs with existing QSR technology infrastructure 

  • Using predictive insights to improve customer service and operational efficiency 

     

4.2 Prohibited Uses

Website and Content:

  • Submitting false information through contact forms or registration processes 

  • Automated scraping, harvesting, or extraction of website content or contact information 

  • Distribution or resale of downloaded whitepapers, case studies, or proprietary content 

  • Spam, fraudulent inquiries, or abuse of marketing communication systems 

     

Platform Services:

  • Attempts to reverse engineer, decompile, or extract proprietary algorithms 

  • Unauthorized access to systems, data, or accounts belonging to other customers 

  • Use of services for illegal activities or violation of applicable laws 

  • Interference with platform security, performance, or availability 

  • Resale, redistribution, or commercialization of services without written consent 

     

4.3 Data Usage Restrictions

  • Vehicle recognition data must be used solely for operational purposes 

  • Customer may not use data to identify or track individuals for non-business purposes 

  • Aggregated industry insights may not be used to disadvantage competitors 

  • Privacy laws and regulations must be observed in all data handling 

     

5. Intellectual Property Rights

5.1 Anuba’s Proprietary Rights

We retain all rights, title, and interest in:

  • Patent-pending vehicle recognition algorithms and technology 

  • Proprietary software, APIs, and platform architecture 

  • Dashboard interfaces, analytics engines, and predictive models 

  • Trade secrets, know-how, and technical documentation 

  • Anuba trademarks, logos, and brand materials 

     

5.2 Customer Data Rights

Customers retain ownership of:

  • Business data, operational configurations, and account information 

  • QSR-specific analytics insights and performance reports 

  • Integration specifications and customization preferences 

     

5.3 Limited License Grant

We grant customers a non-exclusive, non-transferable license to:

  • Access and use platform services for business operations 

  • Generate reports and analytics for internal business purposes 

  • Integrate APIs with existing systems and workflows 

  • Use documentation and support materials for service implementation 

     

6. Service Level Commitments

6.1 Platform Availability

  • Target uptime of 99.9% excluding scheduled maintenance 

  • Redundant edge computing architecture to minimize service interruptions 

  • Advance notice for planned maintenance activities 

  • Emergency support for critical operational issues 

     

6.2 Performance Standards

  • Real-time vehicle recognition with millisecond response times 

  • API response times under 100ms for standard queries 

  • Dashboard loading times under 3 seconds 

  • Data accuracy maintained through continuous algorithm optimization 

     

6.3 Security Standards

  • Enterprise-grade encryption for data transmission and storage 

  • Regular security assessments and vulnerability testing 

  • Incident response procedures with customer notification protocols 

  • Compliance with industry data protection standards 

     

7. Customer Responsibilities

7.1 Infrastructure Requirements

  • Maintain compatible network infrastructure and connectivity 

  • Ensure proper installation and maintenance of edge computing equipment 

  • Provide necessary power, environmental controls, and physical security 

  • Coordinate with facilities teams for equipment deployment and access 

     

7.2 Data Management

  • Implement appropriate data governance policies 

     

7.2 Data Management

 

  • Ensure compliance with applicable privacy and data protection laws 

  • Maintain backup systems and disaster recovery procedures 

  • Promptly report suspected data security incidents 

     

7.3 Integration Compliance

  • Follow API usage guidelines and rate limiting policies 

  • Test integrations thoroughly before production deployment 

  • Monitor system performance and resource utilization 

  • Maintain current software versions and security patches 

     

8. Payment and Subscription Terms

8.1 Subscription Models

Services are provided on a subscription basis with pricing based on:

  • Infrastructure deployment scope and complexity 

  • Platform feature access and usage levels 

  • API call volumes and integration requirements 

  • Support service levels and response time commitments 

     

8.2 Billing and Payment

  • Subscription fees billed monthly or annually as agreed 

  • Payment due within 30 days of invoice date 

  • Late payments subject to interest charges and service suspension 

  • Price changes require 60 days advance written notice 

     

8.3 Taxes and Fees

Customers are responsible for:

  • All applicable sales, use, VAT, and other taxes 

  • Third-party integration fees and software licensing costs 

  • Network connectivity and infrastructure maintenance expenses 

     

9. Limitation of Liability

9.1 Service Limitations

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Liability Limitations

IN NO EVENT SHALL ANUBA BE LIABLE FOR:
 

  • INDIRECT, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES 

  • LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES 

  • SERVICE INTERRUPTIONS OR DATA LOSS 

  • THIRD-PARTY CLAIMS OR INTEGRATION FAILURES 

    OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.

     

9.3 Essential Service Acknowledgment

Customer acknowledges that:

  • Drive-thru operations depend on multiple integrated systems 

  • Network connectivity and power infrastructure are customer responsibilities 

  • Force majeure events may affect service availability 

  • Alternative operational procedures should be maintained 

     

10. Indemnification

Customer agrees to indemnify and hold harmless Anuba from claims arising from:

  • Customer’s use of services in violation of these Terms 

  • Integration with third-party systems and data handling practices 

  • Failure to comply with applicable laws and regulations

  • Unauthorized access or misuse of customer account credentials 

     

11. Term and Termination

11.1 Agreement Term

These Terms remain in effect until terminated by either party according to the provisions below.

11.2 Termination Rights

Either party may terminate:

  • For material breach that remains uncured after 30 days written notice 

  • For insolvency, bankruptcy, or cessation of business operations 

  • Upon 90 days written notice for convenience (ongoing subscriptions) 

     

11.3 Effect of Termination

Upon termination:

11.3 Effect of Termination

 

  • Platform access will be discontinued after data export period 

  • Customer data will be retained for 90 days for retrieval purposes 

  • Outstanding payment obligations remain due and payable 

  • Equipment return and site restoration may be required 

     

12. Confidentiality

12.1 Confidential Information

Both parties acknowledge access to confidential information including:

  • Technical specifications, algorithms, and system architecture 

  • Business strategies, financial information, and operational data 

  • Customer lists, pricing structures, and commercial terms 

  • Proprietary methodologies and competitive intelligence 

     

12.2 Protection Obligations

Confidential information must be:

  • Protected using reasonable care and security measures 

  • Used solely for purposes related to the business relationship 

  • Disclosed only to employees and agents with legitimate need to know 

  • Returned or destroyed upon request or agreement termination 

     

13. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, network outages, or other force majeure events. Obligations will be suspended during such events and resume when circumstances permit.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by California state law, without regard to conflict of law principles.

14.2 Dispute Resolution

  • Initial disputes should be addressed through direct business communication 

  • Mediation required before litigation for claims over $50,000 

  • Exclusive jurisdiction in California state and federal courts 

  • Prevailing party entitled to reasonable attorney fees and costs 

     

15. General Provisions

15.1 Entire Agreement

These Terms, together with executed service agreements and privacy policies, constitute the complete agreement between the parties.

15.2 Modifications

Terms may be modified with 60 days advance notice145. Continued use of services constitutes acceptance of modifications.

15.3 Assignment

Customers may not assign rights or obligations without written consent. Anuba may assign in connection with corporate restructuring or business transfers.

15.4 Severability

If any provision is deemed invalid, the remaining provisions continue in full force and effect.

15.5 Independent Contractors

The parties are independent contractors. No partnership, joint venture, or agency relationship is created.

16. Contact Information

Business Inquiries

Email: info@anubatechnologies.com 

Phone: 408-326-9360 

Website: anubatechnologies.com 

Technical Support

Email: support@anubatechnologies.com 

Effective Date: 8/27/25 

By accessing or using Anuba Technologies services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms supplement any executed service agreements and remain in effect for the duration of the business relationship. For questions about these Terms or to request modifications for enterprise agreements, please contact our legal team at legal@anubatechnologies.com.